Terms of Service

Last updated: October 28, 2026

These terms apply when you use lumifietechhelp.com or hire Lumifie Tech Help (“we,” “us”), a service of Lumifie Consulting. By booking or approving work, you agree to them.

1. Our services

We provide computer and technology support for homes and small businesses, remotely or on site. We describe each job and its price before starting.

2. Quotes and approval

Every paid job has a flat price shown on the site or quoted to you. You approve it before work starts.
A Remote Fix is a flat price for one problem, with no time limit. If we can't fix it, you don't pay. If we find another problem, we tell you and quote it before starting on it. The senior rate is for customers 65 or older.
An On-site Visit is priced for its first hour, and a quoted job covers the work in its quote. If a job needs more time, we stop, explain what we've found, and you decide whether to continue.
Extra time is $49 per 30 minutes, and only with your approval.

3. Travel

On-site visits within our service area have no travel fee. Visits outside it are by arrangement.

4. If we can't fix it

Remote Fix: if we can't fix the problem, you don't pay, even if we found the cause. If it turns out to be failed hardware, we tell you what failed.
On site: if we can't fix the problem or identify its cause, you don't pay for that service. If we identify the cause but can't finish the fix (for example, a part has failed), you pay for the diagnosis and receive a written summary of what's wrong and what to do next.

5. Hardware and parts

Parts and equipment are priced separately and approved first; you can buy them yourself or we can supply them at the quoted price. Parts and equipment are quoted up front and approved by you before anything is ordered. The price we quote is the price you pay. If a repair needs a replacement part, you can also claim it under the manufacturer's warranty. Your diagnosis fee counts toward installing the replacement if you book within 14 days. Products are covered by their manufacturer's warranty; we're not responsible for warranties on products made by others.

When we supply products for you:

Equipment is paid for before we order it.
Unopened standard items can be returned within 30 days, less any restocking fee the supplier charges. Special orders and anything already installed can't be returned.
If a product we supplied is defective, the manufacturer's warranty applies and we'll handle the warranty claim for you. Within 14 days of installation, we'll replace a defective unit at no labor charge; after that, labor is billed at our normal rates.

6. Workmanship

If the same problem comes back within 14 days because of our work, we'll fix it at no charge. This doesn't cover new problems, hardware failures, or changes made by you or others after our work.

7. Payment

Before a job starts, we ask for a credit card to keep on file. Nothing is charged until the job is complete and you've approved the total. Businesses can ask to be invoiced instead. Cards are processed and stored by Stripe, not by us. We accept Zelle and credit cards. Payment is due when the job is complete, unless we've agreed otherwise in writing. We never charge anything you haven't approved, except the late cancellation fee in section 12.

8. Free quick questions

Allowance: one free question per business or household each month, answered in a single written reply that you follow yourself.
What's paid: anything needing remote access, a call, or further back-and-forth is a paid service, and you get a price first.
Use at your own risk: free answers are general guidance, so back up important files before making changes.

9. Office Care

Optional and separate: Office Care is a month-to-month plan that you choose on its own page. It is never added to a one-time service.
Billing: it renews monthly until you cancel.
Cancelling: cancel any time before your renewal date and you won't be charged again. The plan stays active through the paid month. Email us "cancel Office Care" and we'll confirm within one business day.
Included hours: unused hours don't roll over. Extra time is billed at the standard rate with your approval.

10. Your responsibilities

You own the devices and accounts we work on, or you have permission from their owner, such as your employer, to let us work on them.
You keep current backups of important data. We'll help set up backups if you ask, but we can't guarantee recovery of data that wasn't backed up.
Software on your devices is properly licensed.
You give us accurate information about the problem.
For remote sessions, you start the connection and can end it at any time.

11. Work we won't do

We won't:

access accounts or devices without the owner's permission;
bypass security on devices you don't own;
install pirated software;
help with anything illegal.

We can decline or stop any job, and you won't be charged for work not done.

12. Scheduling and cancellations

You can cancel or reschedule an on-site visit for free with at least 24 hours' notice. With less notice, or if no one is there when we arrive, there's a $49 fee, charged to the card on file (or invoiced, for a business). There's no fee for cancelling a remote session.

13. Limitation of liability

Cap: Our total liability for any claim related to a job is limited to the amount you paid for that job, and in no event more than $5,000.
Excluded losses: we're not liable for indirect or consequential losses, such as lost profits, lost business or lost data, including data that wasn't backed up.
Exceptions: nothing in these terms limits liability that can't legally be limited, such as for gross negligence or willful misconduct.

14. Confidentiality

We keep what we see on your devices private and handle personal information as described in our Privacy Policy.

15. Governing law

These terms are governed by Ohio law. Any dispute will be handled in the courts of Hamilton County, Ohio. Before going to court, we'll both try in good faith to resolve it directly.

16. Changes

We may update these terms. The version posted when you approve a job applies to that job.

17. Contact

Lumifie Consulting, Cincinnati, Ohio · hello@lumifietechhelp.com · 513-223-3136