Tried Google. Tried ChatGPT. Still broken?
A real local technician fixes it, usually the same day. You see a flat price before any work starts. No subscription, no surprise charges.
- Price approved before work starts
- No subscriptions
- A real local technician
- Remote or on site
How it works
- 1
Tell us what's broken
Use the form, call or text. A sentence is enough, and screenshots help.
- 2
Approve a flat price
You see the exact price and say yes before any work starts.
- 3
It gets fixed
Remotely on a screen share or on site, depending on the problem. You get a short note on what was done.
Who do you need help for?
Offices without an IT person, and the homes of the people who work in them.
Dental and medical offices, accountants, agencies, law offices, shops.
- Microsoft 365 and Google Workspace
- Office Wi-Fi and networking
- New computers
- Shared printers and files
- Backups
- AI tools for your team
Run the 2-minute Office Tech Check →
Get business tech helpEveryday tech that should just work.
- Slow or broken computers
- Wi-Fi dead zones
- Printers
- Email and passwords
- Smart home and cameras
- Security basics
Flat prices, one time
Each price is the whole price. A Remote Fix is one flat price per problem, however long it takes. If an on-site job runs past its time limit, we stop, tell you what we've found, and you decide whether to go further.
Remote Fix
Introductory price for 2026
Seniors 65+: $59
- Email, printers and slow computers
- Microsoft 365 or Google Workspace
- Virus and pop-up cleanup
- Passwords, accounts and AI tool setup
- If we can't fix it, you don't pay
On-site Visit
- One visit to your home or office
- Wi-Fi, printers, TVs and smart home
- Setting up new devices
- Hands-on help and walkthroughs
Office Setup
- New computers set up and moved over
- Office Wi-Fi that reaches every desk
- Email moved to a new provider
- Shared files and printers
If we can't fix it remotely, a Remote Fix costs nothing. On site, if we can't fix it or tell you exactly what's wrong, you don't pay. If it turns out to be failed hardware, you pay for the diagnosis and get a written summary of what to buy or how to claim your warranty. Your fee counts toward installing the replacement within 14 days.
Want someone on call every month? Office Care starts at $149/month (introductory price for 2026), month to month. It's optional and never added to a fix. Learn about Office Care →
Extra time on an On-site Visit is $49 per 30 minutes, and only with your OK. No travel fee anywhere in our service area. Full price list and what's included →
Got a quick question?
Ask one technology question a month for free. We'll reply by text or email with steps you can follow yourself.
One free question per business or household each month. If it needs hands-on help, we'll send the flat price first. You're never charged without saying yes.
Ask a free questionFree, one written reply
- "How do I share a folder in OneDrive?"
- "Is this email from 'Microsoft' fake?" (with a screenshot)
- "Which router should a 6-person office buy?"
Paid, hands-on help
- "Can you set up shared folders for my office?"
- "I clicked the link. Can you check my computer?"
- "Can you install it and get everyone connected?"
Remote help, without handing over your computer
- You start the connection with a secure remote-support app.
- You see everything we do on your screen.
- You can disconnect at any time.
- Access ends when the session does.
- How remote tech support works →
Technology should make life easier — not more frustrating.
Lumifie Tech Help was created to provide friendly, practical technology support for individuals, families, and small businesses that need reliable help without the confusing jargon, unnecessary upselling, or impersonal experience that often comes with traditional tech support.
Whether your Wi-Fi keeps dropping, your computer has slowed down, a printer refuses to cooperate, you’re setting up a new device, or you simply don’t know why something isn’t working, we’re here to help.
We support a wide range of everyday technology, including computers, Wi-Fi and home networks, printers, phones and tablets, smart home devices, software, email and accounts, backups, security, and small-business technology.
More about Lumifie Tech Help →
Need more than a fix? Lumifie Consulting, our consulting side, automates small-business busywork with AI.
Local in Cincinnati. Remote anywhere.
Remote fixes: anywhere in the United States.
On-site service: greater Cincinnati.
Cincinnati, Hyde Park, Mariemont, Anderson Township, Blue Ash, Montgomery, Kenwood, Loveland, Batavia, Amelia, Milford, Eastgate, Withamsville, Mount Carmel, Owensville, Williamsburg, Bethel, Goshen, New Richmond, Mason, West Chester, Fairfield, Covington, Newport, Fort Thomas, Northern Kentucky.
Questions
Will I be signed up for anything?
No. Every fix is a one-time payment. The only recurring option is Office Care, and you have to choose it on its own page.
What if you can't fix it?
If we can't fix it remotely, a Remote Fix costs nothing. On site, if we can't fix it or tell you exactly what's wrong, you don't pay. If we find the cause, you pay for the diagnosis and get a written summary of what to do next.
What if it turns out to be broken hardware?
If a Remote Fix finds failed hardware, you don't pay, and we tell you what failed. On site, you pay for the diagnosis and get a written summary of what failed and what to buy, or how to claim your warranty. Parts are priced separately and approved first; you can buy them yourself or we can supply them at the quoted price. If you'd like us to install it, your fee counts toward the installation when you book within 14 days.
What counts as a free question?
Anything we can answer in one written reply that you follow yourself. Connecting to your computer, a call, or back-and-forth is a paid fix, and you get the flat price first.
How fast can you help?
We reply the same business day, and many problems are fixed the same day.
What if the job takes longer?
A Remote Fix has no clock: one problem, one flat price, however long it takes. If we find a second problem, we tell you and you decide before we start on it. An On-site Visit is priced for its first hour: we stop there, tell you what we've found, and you decide. Extra time is $49 per 30 minutes, and only with your OK.
Do you have a senior rate?
Yes. A Remote Fix is $59 instead of $69 for anyone 65 or older. Just mention it when you get in touch.
When do I pay?
Before a job starts, we ask for a credit card to keep on file. Nothing is charged until the job is complete and you've approved the total. Businesses can ask to be invoiced instead. Cards are processed and stored by Stripe, not by us. If you cancel an on-site visit with less than 24 hours' notice, or no one is there when we arrive, there's a $49 fee. Remote sessions are free to cancel.
Do you charge for travel?
No. There's no travel fee anywhere in our service area. The price you approve is the whole price.
Still stuck?
Tell us what's going wrong and we'll tell you what it costs to fix. No subscription. No surprise charges.