Email and Microsoft 365 help in Cincinnati
We fix email that won't send, sync or sign in, and set up Microsoft 365 and Google Workspace for small offices and households in greater Cincinnati. Most email problems are handled remotely, as a Quick Fix ($49) or a Remote Session ($99). Moving a whole office to a new email provider is an Office Setup ($249 remote / $299 on site).
Common problems we fix
- Email not sending, receiving, or syncing to your phone
- Outlook asking for your password over and over
- Locked out of an account, or stuck in a sign-in loop
- Mailbox full or storage warnings
- Setting up email on a new phone or computer
- Moving from an old email address (such as one from your internet provider) to Microsoft 365 or Google Workspace
- Turning on two-step verification
- Shared mailboxes, calendars and contacts for an office
How it works
- Tell us what's happening and which email service you use.
- You get a flat price and approve it before any work starts.
- We fix it on a remote session you start. You type any passwords yourself.
- You get a short note on what was done, and what to do if it happens again.
Price
Flat prices, approved before any work starts. If a job needs more time, we stop and you decide.
| Service | Time and place | Price |
|---|---|---|
| Quick Fix | Up to 30 min, Remote | $49 |
| Remote Session | Up to 90 min, Remote | $99Introductory price |
| Office Setup | Up to 3 hours, Remote or on site | $249 remote $299 on site |
See every price and what's included →
Questions
Can you help if I'm locked out of my account?
Yes. We'll walk through the provider's official recovery steps with you and then secure the account. We can't get around a provider's security, and we never need your password: you type it yourself.
Should my office use Microsoft 365 or Google Workspace?
Both work well. If your team lives in Word, Excel and Outlook, Microsoft 365 is usually the easier fit. If you already use Gmail and Google Docs, Google Workspace is. We'll set up whichever you choose.
Will we lose email when we switch providers?
No. A planned move copies your existing mail, contacts and calendars, and we agree the timing of the switch with you before anything changes.
Do you set up two-step verification?
Yes, and we recommend it on every email account. It's one of the most effective ways to stop someone from using a stolen password.
Related guide: How to tell if a "Microsoft" email is a scam
Related services
- Small business IT supportIT support for small businesses in Cincinnati
- Virus and malware removalVirus, malware and scam cleanup in Cincinnati
Tell us what's going on
A sentence is enough. You'll get a flat price before any work starts. The form opens with Remote Session selected, and you can change it.