Privacy Policy
Last updated: September 23, 2026
Lumifie Tech Help (“we,” “us”) is a service of Lumifie Consulting, based in Cincinnati, Ohio. This policy explains what we collect, why, and what you can ask us to do with it. We keep it short and plain on purpose.
What we collect
- When you use the contact form: your name, your phone number or email, your message, and whether you chose a fix, a free question or a particular service.
- When you call, text or email: your phone number or email address and what you send us.
- When we do work for you: notes about the problem and what we did, and billing details such as your name, the service and the amount.
- Automatically, when you visit the site: your IP address and basic request information (page, browser type, time). Our hosting and network provider needs this to deliver the site and protect it from abuse.
We don't ask for, and please don't send us, passwords, full card numbers, Social Security numbers or medical records through the form, email or text.
How we use it
- To reply to you, give you a quote, and do the work you approve.
- To bill you and keep business and tax records.
- To protect the site from spam and abuse.
We don't sell or rent your information, and we don't use it for advertising.
Who we share it with
Only the services we need to run the business, and only for that purpose:
- Cloudflare: hosts, delivers and protects the website.
- Our form-delivery service: passes contact-form messages to our email.
- Our email provider: stores and delivers our email.
- Our remote-support software provider: connects us to your computer, only during a session you start.
- Our payment processors: handle payments. We never see or store your full card number.
We may also share information if the law requires it, or to protect our rights in a dispute.
During remote and on-site work
- You start every remote session and can see everything we do on your screen. You can end it at any time.
- We only look at what's needed to fix the problem. We don't copy, keep or share your files, photos or messages unless the job requires it and you agree, for example moving files to a new computer.
- If we make a temporary copy to do the job, we delete it within 7 days after the job is done.
- We don't keep your passwords. If a fix needs one, we'll ask you to type it yourself or change it afterward.
- Remote access ends when the session ends. We don't install permanent access without your written OK.
Cookies and analytics
This site doesn't use advertising or tracking cookies or third-party analytics. Our network provider, Cloudflare, may set a strictly necessary security cookie to block bots. It isn't used to track you.
How long we keep it
- Contact messages and job records: up to 3 years, for customer service and tax purposes. Then they're deleted.
- Unanswered or spam submissions: deleted when we clean up our inbox.
- Server and network logs: kept for up to 30 days.
Security
The site uses HTTPS. Access to customer messages and records is limited to us and protected by strong passwords and two-factor authentication. No system is perfectly secure, but if we learn of a breach that affects your information, we'll tell you promptly.
Your choices
Email Joe@lumifietechhelp.com to:
- ask what information we have about you;
- correct it;
- have it deleted, unless we must keep a record for taxes or a legal reason.
We'll respond within 30 days.
Children
This site and our services are for adults. We don't knowingly collect information from children under 13.
Business and medical clients
If your business handles regulated data, such as patient health information, tell us before we start. We'll agree in writing how that data is handled. We don't act as a HIPAA business associate unless we've signed a Business Associate Agreement with you.
Changes
If we change this policy, we'll update the date at the top. Significant changes will also be noted on the home page for 30 days.
Contact
Lumifie Consulting, Cincinnati, Ohio · Joe@lumifietechhelp.com