Guides

Plain-English answers to questions people ask us, with steps you can follow yourself. Have a question of your own? Ask one free question a month.

• Why does my printer say offline? (Windows fixes)Windows shows a printer as offline when it can't reach it. Step-by-step fixes for Windows 11 and 10: restart, check Wi-Fi, clear the queue, re-add it.
• How to tell if a "Microsoft" email is a scamHow to spot a fake Microsoft email, what real Microsoft security alerts look like, and what to do if you already clicked. Plain-English steps.
• What Wi-Fi router should a small office buy?How to choose Wi-Fi for a small office: access points vs one router, Wi-Fi 6, 6E or 7, and the security features to insist on. No brand hype.